How and When to Contact the IRS

Contacting the Internal Revenue Service (IRS) can be a complicated task, but there are various ways to contact them. Whether you’re tracking your tax refund or checking the status of an amended tax return, here’s a guide on how to contact the IRS efficiently:

1. IRS Customer Service Hours:

7 a.m. to 7 p.m. From Monday through Friday

Average wait time: Four minutes during filing season (January through April), and 13 minutes during the off-season (May through December).

Note: Higher call volumes are expected on Mondays, Tuesdays, around Presidents Day (Feb. 19, 2024), and in the weeks leading up to the tax deadline (April 15, 2024).

2. IRS Phone Numbers:

In addition to the main IRS phone number, there are lesser-known IRS phone numbers for specific topics, which might help you get assistance faster. You can find these on the IRS website.

3. Visit Your Local IRS Office:

The IRS operates local Taxpayer Assistance Centers (TACs) in every state.

You generally need to make an appointment, but during tax season, walk-ins may be accepted once a month on select Saturdays.

4. Taxpayer Advocate Service:

The Taxpayer Advocate Service is an independent body within the IRS that assists people with unresolved tax problems.

Each state has at least one local Taxpayer Advocate Service center.

Local addresses and phone numbers are available for every center.

Before You Call:

Ensure that you the following information in hand for identification:

  • Social Security number or ITIN.
  • Date of birth.
  • Filing status.
  • Prior-year return and the tax return you’re inquiring about.
  • Any IRS correspondence you’ve received.
  • If calling on behalf of someone else, additional information and authorization may be required.

When Not to Call the IRS:

For swift and convenient assistance with basic inquiries, consider checking the IRS website,, which provides valuable information. Exploring online resources is particularly beneficial, offering a speedy and uncomplicated solution. This proactive approach aligns with the pursuit of financial freedom, as managing your financial affairs efficiently can contribute to a more secure future. If you’re aiming for money financial freedom, utilizing the IRS website becomes a crucial step in staying informed and empowered in your financial journey.

Watch Out for IRS Phone Scams:

  • The IRS rarely initiates contact via phone, especially for demanding payment.
  • Contacts are usually made through regular mail from the U.S. Postal Service.
  • The IRS does not demand payment via prepaid cards, gift cards, wire transfers, or initiate contact through email, text, or social media.

Remember to exercise caution and follow official channels to avoid falling victim to IRS-related scams. Always prioritize the IRS’s official website and known contact methods.

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